3paati Privacy Policy

1. Who We Are

3paati ("we", "us", "our") is an online betting and casino platform operated under the 3paati brand, serving registered players across Pakistan. For the purposes of this Privacy Policy, 3paati is the data controller responsible for the personal information you provide when registering an account, using platform services, or contacting our support team.

This Privacy Policy applies to all personal data collected through the 3paati website, mobile-optimised pages, and any associated services operated under the 3paati brand. By registering a 3paati account or using any platform service, you acknowledge that you have read and understood this policy.

2. Information We Collect

3paati collects the following categories of personal data from users:

• Registration Data: Full legal name, date of birth, Pakistani mobile number, email address, and preferred currency (PKR).
• Identity Verification (KYC) Data: Copies of government-issued identification (CNIC), proof of address (utility bills), and any other documentation required to meet our anti-money-laundering (AML) and Know Your Customer (KYC) obligations.
• Financial Data: Transaction records including deposits, withdrawals, and bet history. We do not store full payment card numbers — card transactions are processed by PCI-DSS compliant third-party payment processors. JazzCash and Easypaisa transaction references are recorded for reconciliation purposes only.
• Usage & Technical Data: IP address, device type, operating system, browser type, session duration, pages visited, and features used on the 3paati platform. This data is collected automatically via server logs and analytics tools.
• Communications Data: Support ticket contents, live chat transcripts, emails sent to 3paati, and any other correspondence between you and our support team.
• Responsible Gaming Data: Any deposit limits, session controls, cooling-off periods, or self-exclusion settings you configure on your 3paati account.

3. How We Use Your Information

3paati uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 3paati account, including authentication, password resets, and account security.
• Service Delivery: To process bets, casino game outcomes, deposits, and withdrawals accurately and in PKR.
• Identity Verification: To verify your identity and age (18+) in compliance with KYC requirements applicable to online gaming platforms operating internationally.
• Fraud & AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct on the 3paati platform.
• Customer Support: To respond to support enquiries submitted via live chat, support tickets, or email, and to maintain a record of interactions for quality assurance.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance and design of the 3paati platform for Pakistani users.
• Responsible Gaming: To enforce self-exclusion requests, apply deposit limits, and monitor account activity for indicators of problematic gambling behaviour.
• Communications: To send transactional emails (deposit confirmations, withdrawal notifications, security alerts) and, with your consent, promotional communications about 3paati offers, PSL betting markets, or new platform features.

4. Legal Basis for Processing

3paati processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfil the services described in the 3paati Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Certain processing activities — including KYC verification, AML monitoring, and fraud detection — are required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: 3paati processes usage and technical data to maintain platform security, improve service quality, and prevent abuse, where these interests are not overridden by your rights.
• Consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time by contacting 3paati support or using the unsubscribe mechanism in any marketing email.

5. Sharing Your Information

3paati does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, only to the extent necessary for the purposes described in this policy:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, USDT processors, Skrill, and Neteller — solely to process your deposits and withdrawals.
• Game Providers: Licensed third-party game studios and live casino operators whose games are hosted on the 3paati platform. These providers may receive anonymised session data required to deliver their games.
• Identity Verification Services: Third-party KYC and AML compliance providers used to verify the identity and age of 3paati account holders.
• Regulatory & Legal Authorities: Where required by applicable law, court order, or regulatory instruction, 3paati may disclose personal data to relevant authorities.
• Platform Service Providers: Hosting providers, analytics platforms, and customer support software vendors operating under confidentiality agreements and with access limited to what is required to perform their contracted services.

All third-party service providers with whom 3paati shares personal data are contractually required to process that data only as directed and to maintain appropriate security measures.

6. Cookies & Tracking Technologies

3paati uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how the platform is used. The main categories of cookies used are:

• Essential Cookies: Required for core platform functionality, including session management, security, and account authentication. These cannot be disabled without affecting your ability to use 3paati.
• Analytics Cookies: Used to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not personally identify individual users.
• Preference Cookies: Store your platform settings, such as language preference and display settings, so you do not have to re-enter them on each visit.

You can manage or block non-essential cookies through your browser settings. Please note that blocking certain cookies may affect platform performance or prevent some features from working correctly.

7. Data Retention

3paati retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of submission, or longer where required by law.
• Transaction Records: Retained for a minimum of five years in accordance with financial record-keeping obligations.
• Support Communications: Retained for two years from the date of the interaction, unless a longer retention period is required for ongoing disputes or legal proceedings.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration by self-excluded players.

8. Security of Your Data

3paati implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 3paati's servers.
• Restricted access to personal data, limited to 3paati staff and service providers who require it to perform their functions.
• Two-factor authentication available for all player accounts.
• Regular internal security reviews and access audits.
• Separate storage of player funds from operational accounts.

While 3paati takes data security seriously, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials. Please contact 3paati support immediately if you suspect any unauthorised access to your account.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data 3paati holds about you:

• Right of Access: You may request a copy of the personal data 3paati holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to 3paati's legal obligations to retain certain data, including AML and KYC records.
• Right to Restrict Processing: You may request that 3paati limit how your data is processed in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact the 3paati support team via your account dashboard or by email. 3paati will respond to verified data requests within a reasonable timeframe.

10. Children's Privacy

The 3paati platform is strictly for adults aged 18 and above. 18+ We do not knowingly collect personal data from individuals under the age of 18. If 3paati becomes aware that a registered account belongs to a minor, the account will be closed immediately, all personal data associated with the account will be deleted as soon as practicable (subject to any AML retention obligations), and any deposits will be returned subject to verification. If you believe a minor has registered a 3paati account, please notify us immediately via support.

11. Changes to This Privacy Policy

3paati may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, registered users will be notified via the email address or mobile number associated with their 3paati account. The updated policy will be published on this page with a revised effective date. Continued use of the 3paati platform following notification of changes constitutes your acceptance of the updated policy.

12. Contact & Data Enquiries

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the 3paati support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available within your 3paati account, 24/7
• Support Tickets: Via your 3paati account dashboard

Our support team is available in English and Urdu, around the clock, to assist registered players across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad.